Last updated: January 21, 2026

At Peppy Poppy (“we,” “us,” or “our”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, use our services, or communicate with us regarding your orders, events, weddings, corporate services, or preserved flower requests (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy. Please read it carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, legal requirements, or operational needs. We will post the updated version on our website and update the “Last updated” date above.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from several sources. How we use this information depends on how you interact with us. In general, we use your information to:

• Process and fulfill your orders

• Communicate with you about your orders, events, or inquiries

• Improve our website, Services, and customer experience

• Comply with legal obligations

• Protect our business and the rights of our customers

What Personal Information We Collect

Information You Provide Directly

We may collect personal information that you submit to us, including:

• Contact details: name, address, email, phone number

• Order details: billing/shipping address, payment confirmation

• Account information: username, password, security questions

• Customer support messages

Providing certain information may be required to use specific features. If you choose not to provide it, some Services may not be available.

Information We Collect Automatically

We may automatically collect usage information, such as:

• Device and browser type

• IP address and network information

• Interaction with our website or emails

This is often collected via cookies, pixels, or similar technologies. Learn more about our cookies here.

Information from Third Parties

We may also receive information from third-party service providers, such as:

• Shopify, for website management and checkout

• Payment processors to fulfill orders

• Analytics and advertising partners

All third-party information is treated according to this Privacy Policy.

How We Use Your Personal Information

We use your information to:

1. Provide Products and Services
   Process orders, manage accounts, ship flowers, handle returns/exchanges, and coordinate events.

2. Marketing and Promotions
   Send emails, text messages, or other communications about products, events, or special offers. You can opt out at any time.

3. Security and Fraud Prevention
   Protect our website, detect fraud, and maintain account security.

4. Customer Support and Service Improvement
   Respond to inquiries, improve our Services, and enhance your shopping experience.

Cookies and Tracking

Our website uses cookies and other tracking technologies to:

• Remember your preferences

• Analyse website traffic and usage

• Improve your experience

You can disable cookies via your browser, but some features may not function properly. Our website also respects the Global Privacy Control for users who opt out of certain tracking.

How We Share Your Information

We may disclose your information to:

• Vendors and service providers (e.g., delivery, payment, cloud storage)

• Business and marketing partners for promotions

• Affiliates within our company

• Third parties with your consent

We may also share information to comply with legal obligations, protect our rights, or during business transactions (mergers, sales, etc.).

Children’s Privacy

Our Services are not directed at children, and we do not knowingly collect personal information from anyone under 16. If you are a parent or guardian and believe we have collected information about your child, please get in touch with us to request deletion.

Security and Retention

While we use reasonable security measures, no system is completely secure. We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights

Depending on where you live, you may have rights to:

• Access your personal information

• Correct or delete information

• Restrict or object to processing

• Withdraw consent where applicable

• Request portability of your data

You may also manage communication preferences and opt out of marketing communications. We will not discriminate against you for exercising these rights.

Complaints

If you have concerns about how we process your information, contact us at peppypoppyflorist@gmail.com. You may also lodge complaints with your local data protection authority.

International Users

We may process your personal information outside your country. Transfers are made in compliance with applicable legal frameworks.

Contact Us

For questions or privacy requests, contact us at:

Email: peppypoppyflorist@gmail.com
DM: Instagram @peppypoppy_florist
Address: Sydney, NSW, Australia

Peppy Poppy is the data controller for your personal information unless otherwise stated.

Otherwise, you can fill the form bellow and we will get back to you soon: